What our customers say
Having bought 2 settees and 2 recliner chairs 7 years ago and encountered a problem with a recliner last week I was not hopeful of a solution after all this time. However, I was delighted to learn that I could still get parts and they arrived overnight with fitting instructions. I was so impressed with the service from Loraine on behalf of the company and would like to commend you.
Please feel free to use this in your customer reviews because I would like others to know just how good you are.- William Salkeld Abingdon
I would like to say a massive thank you to Lorraine and Jonathan for all their help, expertise and fantastic customer service. I would recommend this company to anyone and everyone , they certainly go above and beyond.- J Chadburn
I would like to say a massive thank you to Lorraine and Jonathan for all their help, expertise and fantastic customer service. I would recommend this company to anyone and everyone , they certainly go above and beyond.
My mother was given a riser recliner by a relative to assist her post spinal surgery . Unfortunately is suddenly stopped working and we had no idea where it originated from. Local mobility stores and specialist furniture shops couldn’t help us and had no idea of where to purchase spare parts or accessories . Luckily google came up trumps and I came across Vale Bridgecraft . I received a response to my email within an hour, confirming the chair was one of theirs . Unfortunately it was out of warranty but Jonathan was able to determine the problem and supplied the relevant parts the very next day and offered telephone assistance with the fitting if required - outstanding service.- J Chadburn
We’ve just taken delivery of our third Vale Bridgecraft suite a Sorrento/Modena combination following a Capri suite which preceded a Milan suite.
We had the chance to visit your Gateshead showroom with its wide choice of styles, dazzling array of materials and a patient Sarah who offered assistance and advice while we chose, re-chose and chose again from the many examples on show. Today it arrived and was very carefully and efficiently delivered in its protective coverings.
Obviously we don’t know who upholstered the sofa and chairs but the pattern matching is millimetre perfect and he or she is a master/mistress of the trade; it’s why we choose your products. Of course we could buy cheaper but we haven’t found anything that matches your quality and customer service from start to finish. You’re a true example of British craftsmanship at its best.
Well done (again).- Ernie & Pat
Following a visit to our Sheffield Show Centre and a subsequent purchase we were pleased to receive a letter that said, "The lady who looked after us was very welcoming and extremely helpful, nothing was too much trouble and we did enjoy the welcoming cup of tea and biscuits." About their new Vale Bridgecraft furniture they said, “We would like to thank you very much for the lovely suite which we had delivered last Wednesday…The quality of the suite is excellent…”- Janet & Martin Clark
"We have had great satisfaction from the moment we visited the showroom at Sheffield...this is our third Vale Bridgecraft suite in our fifty six years of marriage."- Mrs B Roughton
"My wife and I visited your showroom at Felsted yesterday and I would just like to comment on the excellent service and advice...can't wait to receive our order."- Mr Michael Payne
I am writing to tell you how pleased we are with our new recliners. The quality is superb. I would like to say a big 'Thank You' they have improved the quality of my life in leaps and bounds.- Adrienne Sidman
It was a pleasure and an enjoyable experience. The attention I received from Samantha was first class, she was helpful, and knowledgeable and extremely patient and a real delight to do business with.....- Mrs Thelma Shanahan
My husband and myself would like to send you our compliments on your staff of one namely Leanne who made our visit to your showroom at Loughborough on Friday morning. She was so informative and told us all the necessary information on your suites also the fabrics. This young lady is well worth a commendation for being a professional who knows her job and her products. Don't lose her she is worth so much more. We ordered a 2 seater and a recliner, which I think will outlive us, so thank you again, we are looking forward to receiving our furniture in due course.- Mr & Mrs James Lloyd
Hello Lisa, I just wanted to say a very big thank you to you for all the help you gave as I tried to choose a new suite.
Between you and Roseanne I have had the most marvellous service, always there for advice and support. This week I finally made my choice and the fabric samples arrived today. It's beautiful and I can't wait to see it.
Once again thank you so much for your brilliant service. Great to know the Bridgecraft legend lives on. And being made fairly locally just adds icing to the cake.- Mo Stevenson
My wife and I would like to thank you and your company for the suite we have recently purchased from yourselves and the excellent service we have had from Eunice at your Felsted Business Centre in Essex.
We needed a new lounge suite and decided to visit your Felsted showroom, having seen your advertisement in Essex Life, just to get an idea on styles, fabrics and price. From the moment we entered your showroom Eunice was so helpful in helping us to select a suite its fabric its colour without being pushing to obtaining a sale. With her suggestion we came back 2 weeks later we returned to the showroom with samples of our existing curtains, carpet and wall paper. With Eunice's help we decided our choice of suite and promptly placed our order.
Eunice told us that it would take 6 to 8 weeks for it to be manufactured. To our delight 'Choice Homes' in Brentwood informed us 4 weeks after placing the order that the suite was now ready for delivery. Again, the staff at Choice Homes were most friendly and helpful.
We all know when we spend a large sum of money on something that we hope it is going to be right, in this case colour, size and material. Well, the suite arrived on the date and time promised and we can say that it is absolutely beautiful, the size, colour and most of all the way it has been made. We must commend your company on the exact way the material pattern has been matched in its manufacture. For these reasons we had to send you this email to thank you and especially Eunice for the perfect suite.- Mr Michael and Mrs Denise Sandy
My mother bought our Bridgecraft 3 pc, from Blackburn C0-0P in 1963, and although we have had it recovered twice, it is still going strong. I'm 77 now and wonder who to leave it to in my will. Well done Bridgecraft (25 year guarantee, No problem). Many thanks.- Ted Corrigan
.... we can only say what excellent service your manageress showed my wife and I.
Way beyond what we experienced in our visit to competitors. No hard sell, every question answered and lots of advice on our purchase.- John & Rita Swift
We have now owned our lovely red suite for over six months. We like it very much and just wanted to say thank you for your help in choosing it. Thank you again – you made it very easy for us in the end.- Elaine & Baheer Shaikh
Just a few lines to say thank you so much for your help, attentiveness, professionalism and endless patience. You are a credit to your company. After vast amounts of dithering we got there in the end, and we are now awaiting the arrival of our suite.- Mr & Mrs Lindley
We have just taken delivery of our new suite & are delighted with it. We chose Marrone Oyster as the fabric & it looks really lovely.- Gwen & Geoff Ellis
The suite was delivered last week and we are very satisfied with it! Thank you for your time & patience in assisting us to select just what we wanted, also numerous coffees!- Mr & Mrs Collins
Dawn, thank you for your warm and refreshing welcome to your showroom this morning. We greatly appreciated your kindness and courtesy shown. Your patience with our indecision on design selection proved invaluable at the end of the day. You guided us into making the right choice – Thanks- Roland and Dorothy Smith
Having recently seen an advert in the Telegraph Magazine, I am prompted to write and tell you to say that my wife and I purchased a Bridgecraft Sofa and two armchairs FIFTY years ago. When we made the purchase, at Bainbridges in Newcastle, we had our two year old daughter with us and the salesman said ‘You will still have this suite when she is eighteen’, he certainly under-estimated the life and quality of a Bridgecraft frame!
I am delighted that Bridgecraft is still in existence. I should like to express our appreciation, our gratitude and our good wishes for your continued and well-deserved success.
Yours Faithfully- Raymond Wood
Thank you for your kind letter regarding our recent purchase from your Felsted showroom.
I would just like to let you know that each of our visits there, before making our choice were extremely pleasant experiences. Both Liz and Eunice were very kind and helpful and made us feel really welcome on each occasion. We could not have been better looked after.
We are very pleased with our furniture and know that, it will indeed, give us years of good service and pleasure. Your Felsted showroom is in a lovely location and you could not have better staff than Liz and Eunice. We are telling all our friends.
Kind Regards- Margaret Wackett
We wish to say how delighted we are with the suite and to thank your Sales Advisor Dawn for her help and the tea and biscuits provided on our arrival at your showroom on a cold February Sunday morning. When asked where we bought our suite, we do not hesitate to tell people that it came from Vale-Bridgecraft at Hebden Bridge.- Mrs J Bedford
Many thanks for your efficient and friendly service. Our suite arrived on Friday 31st October we are just about getting used to its very elegant look, it is lovely.- Dianne & Nicholas Muller, Derby